VENDOR INFORMATION

Welcome to BH Management’s vendor portal! We put together this site to empower our vendors to partner with us more quickly.

When you become a BH vendor, you partner with a company who is always seeking the latest technology. We are happy to announce that we have partnered with Compliance Depot and Yardi VENDORCafe for seamless vendor setup.

To be eligible to offer services to the properties we manage, you must comply with our policies and insurance requirements. Please browse our portal header tabs for more information and registration guidelines or click on the links below.

Becoming a BH approved vendor is a 3-step process.  Please click each link to learn more.

Frequently Asked Questions:

 

Q: ARE THERE FEES FOR USING COMPLIANCE DEPOT?

A: Yes, all vendors must pay a fee to enroll in Compliance Depot. Your business will be categorized as an on-site or an off-site vendor based on whether your company typically visits the property or never visits the property. On-site vendors are required to pay $99 annual fee, as well as provide proof of insurance (general liability, excess liability, auto and worker’s compensation). Offsite vendors are required to pay $80 annual fee and must meet the other requirements on the checklist, but are not required to provide proof of insurance.

 

 Q: IF I’M ALREADY SETUP IN COMPLIANCE DEPOT WORKING WITH OTHER MANAGEMENT COMPANIES, DOES THAT MEAN I’M APPROVED FOR BH?

A: No. Every management company has varying insurance requirements specific to them. These will need to be met before your status will show APPROVED for BH. However, being enrolled in Compliance Depot already does speed up the enrollment process for BH!

Q: HOW DO I BILL BH?

A: BH requires vendors register for either Yardi VendorCafé or EDI (electronic data interchange) invoicing in order to bill the properties for goods and services rendered. Both methods speed up the invoicing process and allow for quicker payments to our vendors.

 

Q: WHERE DO I FIND MY ACCOUNT NUMBER TO SET UP THE COMMUNITIES?

A: The account number used should be your accounting systems unique identifier for each property. If you do not use account numbers, the property name can be unique. Please note that each property should have a unique name or number assigned.

 

Q: I HAVE SOME PO'S THAT WERE SENT TO ME BY MAIL AND I NEED TO INVOICE FOR THEM, HOW DO I DO THIS?

A: Currently the system only allows you to invoice for PO's that are approved in system. You should reach out to your contact at the Management Company to be sure the PO is open and approved.

 

Q: I DON'T THINK MY ACCOUNT IS ACTIVE AND I HAVE NEVER LOGGED IN, WHAT SHOULD I DO?

A: You should have received and email from VendorCafe_Registration@yardi.com. This would have a big blue "Activate Account" link in the middle that will gain you access to the system. The first step is to find this email (may be in SPAM) and click the link within. Please search your emails for this and if you have trouble, email VENDORCafe_support@yardi.com.

 

Q: HOW DO I GET A CO-WORKER THEIR OWN LOG-IN CREDENTIALS FOR THE SYSTEM?

A: From the Contact Tab, click the + Add Additional Contact and begin to fill in all fields in blue. Be sure to click "Create User For Contact" and either select them with Admin or Invoice Only privileges. This will send them a login email once you click "save".

 

Q: PROPERTY CODE IS NOT SHOWING UP WHEN I ENTER IN A NEW INVOICE, WHAT DO I DO?

A: Start by clicking on "property name" to bring up a pop-up box with the properties. Select the correct property and click "OK". This should auto-populate in your property name and property code automatically. If you still do not see it, please reach out to your contact as the property may not be synced.

 

Q: MY PAYMENT STATUS SAYS "PAID" BUT I HAVE NOT RECEIVED A PAYMENT?

A: You are able to see the date the payment was released on the Payment Details tab of the invoice record. If you have allowed reasonable time for the payment to arrive, please contact the Management Company for further support.

 

Q: WHAT DO THE INVOICE STATUSES MEAN?

A: Keyed means entered, Keyed-Matched means it was received, Workflow in Progress means it is in approval process, then it will move to Paid Fully or Rejected.

 

Q: HOW DO I KNOW IF MY INVOICE WENT OUT CORRECTLY?

A: If you click on the "Not Submitted" tab on your vendor dashboard and anything appears, you have not sent out that invoice. You can also check by clicking on the "Pending Invoices" tab and make sure they went out. It can take up to 20 minutes for a newly entered invoice to show up under "Pending."