BH Companies Named a Top-20 Performer in Reputation.com’s 2020 Property Management Reputation ReportFriday, September 25, 2020
Des Moines, IA — September 25, 2020 — BH Companies today announced that it was named a Top-20 Performer on Reputation.com’s 2020 Property Management Reputation Report, an in-depth analysis of reputation for the top 500 multifamily residential properties in the United States. BH came in at No. six, signifying its status as a leader in Reputation Score, Reputation.com’s proprietary index for measuring customer sentiment and online reputation.
Reputation.com’s 2020 Property Management Reputation Report analyzed actual customer feedback from each property to understand tenant concerns and gauge overall sentiment. The report assigns residential properties a Reputation Score based on an analysis of tenant reviews spanning thousands of residents across the United States, a metric that has proved increasingly vital. The report reveals which properties lead the pack on key dimensions of the tenant experience - as expressed in the unfiltered voice of the customer. The findings underscore the importance of reputation experience management as a key element of a property’s strategy to increase its external reputation and improve the overall tenant experience.
“BH has taken significant steps in managing the online reputation of its properties, an increasingly vital necessity due to the unique challenges that have arisen during the global pandemic,” said Jason Grier, Chief Customer Officer, Reputation.com. “Property management -- like many industries -- has endured disruption on a scale that we haven't seen in generations, making it more important than ever to deliver a satisfying living experience for tenants. BH has demonstrated that it is an industry leader in this regard.”
Measured on a scale of 100 to 1,000, Reputation.com’s Reputation Score is a comprehensive index of the digital presence of business locations across more than 70 industries. Reputation Score is calculated based on multiple factors measuring overall review sentiment in review sites, business listing accuracy and other indicators that reflect consumers’ experiences and opinions — both online and onsite. For its 2020 Property Management Reputation Report, Reputation.com analyzed the online data of more than 70,000 multifamily residential properties in the United States from reviews, listings, social media, search results and customer engagements across a number of sources, including Google, Facebook and more.
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